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Delivery and Returns

Delivery

We strive to provide fast and reliable shipping for all orders placed on our website. Here's some essential information about our shipping process:

Processing Time:

Orders are typically processed and dispatched within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

Delivery time and Shipping Cost:

UK orders

Royal Mail Tracked 24     -      Deliver aim 1-2 working days from dispatch       -      £4.99

Royal Mail Tracked 48     -      Deliver aim 2-3 working days from dispatch       -      £3.99

Europe orders

International Tracked       -      Deliver aim 3-6 working days form dispatch       -      £14.50

Rest of the world

International Tracked       -      Deliver aim 7-12 working days form dispatch     -      £25.00

Please note that we now offer free delivery within Slough and convenient pickup options for all orders. Email us to schedule a pickup time; items will be ready the same day unless specified. With personalised items, it would be usually available the following day. We'll provide collection instructions in the email.

Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery online.

Shipping Address:

Please ensure that you provide the correct shipping address during checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

If you have any further questions or require assistance regarding shipping, please don't hesitate to contact us.

Return Policy

At Habibti Collections, we uphold high standards regarding the quality and packaging of your order. Every item undergoes thorough quality control checks to ensure it meets our standards before being dispatched to our valued customers. While we strive for your complete satisfaction with your order, we understand that sometimes a product may not meet your expectations entirely. In such cases, you have the option to return the item for a refund within 14 days of receipt.

Please note that refunds for returned items are conditional upon the goods being returned in their original packaging and in a resellable condition.

All returned items must be in good condition to qualify for a refund, with the exception of sale items. Any items returned with damage caused by the customer, such as perfume scent or marks on abayas due to hair oil, deodorant, or makeup from trying on the item, may be not be eligible for a refund.

To ensure a smooth return process, please email us on habibti.cs@gmail.com with your order number and we can guide you on how to ship your item back to us,

Please return the items with all Habibti Collection tags intact. 

Please note that the following items are not eligible for returns

- Personalised Clothings 

- Bespoke items

- Items on Sale or Clearance

Please also note that the original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee if your final order value falls below the threshold to receive free shipping.

Depending on how busy we are it may take up to 10 days to process your return from the day it is received back.

We appreciate your understanding and cooperation.

 

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